IS Service Analyst - Supply Chain Systems

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

At Booker, we believe in serving our customers, communities and colleagues a little better every day. Our Technology teams play a vital part in making that happen. We’re looking for an IS Service Analyst – Supply Chain Systems to help keep our supply chain running smoothly and support the colleagues who rely on these systems every day.

As an IS Service Analyst, you’ll support and continually improve our supply chain systems, helping ensure they’re reliable, secure and easy to use. You’ll work closely with Technology colleagues, Supply Chain teams, and external partners to keep our systems performing at their best.This role brings together day-to-day support, problem solving, testing change, and identifying opportunities to improve how we work.

You’ll be part of a team that keeps products moving efficiently from suppliers to depots and stores — helping us deliver great service for our customers.

You will be responsible for

In this role, you will:

Keep our systems safe, stable and compliant

• Follow established change management, governance and security procedures.
• Support regular system testing, including disaster recovery and patching activities.
• Ensure supplier contracts, licences and security requirements are adhered to.

Deliver brilliant service for our colleagues

• Investigate and resolve technical issues quickly and collaboratively.
• Own and drive problem management, including identifying root causes and testing fixes.
• Provide clear guidance, training, and support to users when needed.
• Produce reliable, timely management information.
• Work proactively with stakeholders to improve processes and remove inefficiencies.

Help us grow and improve

• Support system improvements and deliver changes that enable our business plans.
• Collaborate with internal teams and external suppliers to ensure value for money.
• Look for smarter, leaner ways of working that help us "save to invest."

You will need

Skills & behaviours

• A customer-first mindset with excellent service skills.
• Strong communication skills and the ability to work well with a wide range of people.
• The ability to prioritise, stay organised, and deliver results.
• A curiosity for learning and improving systems and processes.
• Experience analysing data and solving technical problems.
• Relationship-building skills and a collaborative approach.
• A continuous improvement mindset.

Experience & knowledge

(We know people grow, so if you don’t have everything, we’d still love to hear from you.)

• Experience working with internal teams and external suppliers.
• Exposure to service management and problem-solving processes.
• Experience in FMCG, wholesale, distribution, or supply chain environments is helpful.
• Understanding of forecasting, replenishment or supply chain systems is beneficial.
• Knowledge of SQL, Work Query, Blue Yonder ASR/AWR, or AS400/iSeries is an advantage.
• ITIL Foundation or similar service management knowledge is useful (training can be provided).

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.  We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a  Disability Confident Committed  employer and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order