Functional Analyst

Salesforce Functional Analyst

The Salesforce Functional Analyst will be responsible for full life cycle management of Salesforce. You’ll need to understand current computer hardware and software entitlements, update documents, guidelines, and be familiar with Salesforce standards and best practices. A key role that collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.

This role is offering a hybrid working contract with the expectation to work from your local site 2-3 times per week. Flexibility with travel is also required.

Responsibilities:

• Collaborate effectively with the agile team to configure package software when applicable
• Support the team in executing highly technical tasks according to the specific needs of stories during each iteration
• Ensure design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
• Complete required documentation to communicate required information to deployment, maintenance, service, and business teams
• Provides production support and helps drive down technical debt
• Trains others on asset management policies, procedures, and guidelines
• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
• Provide functional analysis for the domain/software related to Mergers & Acquisitions
• Provide functional analysis for domain/software RFP process
• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

About You:

To be successful, you’ll hold a bachelor’s degree and/or equivalent experience with Salesforce. You’ll have experience in Asset Management, preferably in Service Now. The role requires a basic understanding of agile methodologies such as Scrum, Lean, XP, and Kanban, along with knowledge of continuous integration and delivery practices. You’ll bring an agile mindset, strong customer focus, and results orientation, combined with excellent collaboration and interpersonal skills. Strong analytical thinking, problem-solving ability, and clear communication and documentation skills are essential,