Functional Analyst

Job
Description
Salesforce
Functional Analyst
The Salesforce
Functional Analyst will be responsible for full life cycle
management of Salesforce. You'll need to understand current
computer hardware and software entitlements, update documents,
guidelines, and be familiar with Salesforce standards and best
practices. A key role that collaborates with Product Owner/Platform
Owner and team to deliver user stories focused on configuring
package software or performing other highly technical tasks in a
timely manner and as per set quality
standards.
This role is offering a hybrid working
contract with the expectation to work from your local site 2-3
times per week. Flexibility with travel is also
required.
Responsibilities:
Collaborate
effectively with the agile team to configure package software when
applicable
Support the team in executing highly
technical tasks according to the specific needs of stories during
each iteration
Ensure design and development
standards are being followed to minimize rework; promotes only
quality-tested code and does it
regularly
Participates in the daily stand-ups,
sprint reviews, and retrospectives to update progress, highlight
and resolve impediments
Complete required
documentation to communicate required information to deployment,
maintenance, service, and business
teams
Provides production support and helps
drive down technical debt
Trains others on
asset management policies, procedures, and
guidelines
Develops customer relationships by
listening and understanding the customer, anticipating, and
providing solutions to customer needs, and prioritizing customer
satisfaction
Develop documentation and provide
training to users as appropriate
Define
potential improvement changes to resolve errors, prevent the
recurrence of problems or improve system maintainability and
stability
Provide functional analysis for the
domain/software related to Mergers &
Acquisitions
Provide functional analysis for
domain/software RFP process
Provide SME around
product(s) function and works with Product Owner and Business
Partners to refine
requirements/functionality
About
You:
To be successful,
you'll hold a bachelor's degree and/or equivalent experience with
Salesforce. You'll have experience in Asset Management, preferably
in Service Now. The role requires a basic understanding of agile
methodologies such as Scrum, Lean, XP, and Kanban, along with
knowledge of continuous integration and delivery practices. You'll
bring an agile mindset, strong customer focus, and results
orientation, combined with excellent collaboration and
interpersonal skills. Strong analytical thinking, problem-solving
ability, and clear communication and documentation skills are
essential,