IT Support Engineer

IT Support Engineer

Based in the City of London

Monday to Friday 8:00am to 4:00pm or 8:30am to 4:30pm on a rotation

Salary £35,740 - £39,540 per annum (depending on experience)

Our client is looking for a candidate to provide first and second-line technical support for all staff and pupils as one of the three points of contact for all IT-related support calls and IT service desk tickets. Prioritising calls and escalating to the IT Systems Manager if necessary. The IT Support Engineer will be responsible for mobile technology and covering hardware and software used within the School. They will support the Teaching and Learning division by collaborating with teaching staff, ensuring the School’s requirement for access to information and interactive multimedia learning resources. They will be expected to contribute to short term and long-term projects which support the department and organisation’s objectives.

Key Duties -

• As part of the support team, handle all incoming calls, and provide a professional first point of contact for all staff, pupils and external clients such as parents.
• Taking ownership of assigned tickets through the IT service desk, and ensuring a prompt and efficient service, escalating to Systems and Data Managers if necessary.
• Provide support to staff with the delivery of IT resources for events, meetings, assemblies and external speakers.
• Maintain a knowledge base of any software or hardware problems encountered.
• Maintenance and support of the school network infrastructure, software, hardware resources and stand-alone machines as directed by the Systems Manager and Director of Digital Strategy.
• Administer and maintain end user accounts, permissions and access rights.
• Assist with the identification and resolution of potential security breaches and vulnerability issues in a timely and accurate fashion.
• Undertaking small IT projects as instructed by the Director of Digital Strategy.
• To assist with the on-boarding and off-boarding process of staff; creation of user accounts, liaising with HR and managers on account permissions and folder access.
• Identifying solutions to solve software and hardware problems under the support of the Systems Manager.
• Communicating with outside agencies and suppliers for the maintenance and repair of equipment.
• Maintain good working order of the school’s computers, printers and peripherals by performing scheduled checks.
• Undertake network cabling adjustments as and when required to ensure all devices and peripherals are connected and accessible.
• Maintain an accurate inventory of all IT devices issued to staff and students ensuring a regular audit is caried out during school holidays.
• To undertake any other duties that may reasonably be requested appropriate to the grade

Key Skills and Knowledge Required -

• An understanding of Office 365 is required.
• Experience of using Azure Active Directory to manage users and devices is an advantage.
• Passion for and knowledge of current technology.
• A commitment to customer service and their experience.
• Ability and willingness to learn new technologies, practices and a commitment to learning and development.
• Flexible, adaptable and diplomatic in their approach to work.
• Supporting with a range of administrative support tasks.
• Effective and adaptable communication skills; written and verbal.

If this sounds like the role for you, apply now!

*Braundton Consulting is a recruitment agency recruiting on behalf of a client.