1st Line IT Support

A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This is an exciting opportunity to work in a fast-paced, collaborative IT environment, providing essential technical support that keeps the business running smoothly.

Role Responsibilities

As part of a well-established IT department, you'll work with a broad range of systems and applications used across the company's nationwide network of branches. Your responsibilities will include:

• Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems and core Microsoft 365 applications.
• Learning and supporting key internal business applications (full training provided).
• Logging, managing and providing regular updates on incidents, especially those not resolved on first contact.
• Supporting employee onboarding and offboarding processes.
• Processing approved user access changes for systems and data.
• Triaging tickets before escalation to the Infrastructure or Applications teams.
• Deploying new or replacement hardware.
• Carrying out physical tasks such as installing desktop equipment, monitors and screen arms, and preparing old equipment for disposal.
• Supporting the company's cyber security controls, responding to security events and assisting with the rollout of cyber measures across the group.
• Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles.

Working Framework

• This is a fully office-based role in Newbury, although occasional work at other business locations may be required.
• Working hours: 8am-5pm, Monday to Friday, with a one-hour lunch break (between 12pm and 2pm).
• Occasional travel to other UK sites may be required, including overnight stays.

Rewards

As a 1st Line IT Support Assistant, you will receive:

• A starting salary of £30,000
• 25 days holiday (plus bank holidays)
• Optional membership of the company pension scheme
• Annual bonus scheme
• Training and mentoring to support your development
• Opportunities to pursue professional standards and further learning pathways

Requirements

To be successful in this 1st Line IT Support Assistant role, you should have:

• A positive, proactive attitude and a willingness to take ownership of issues while following company policies.
• Experience in a customer service or technical IT support role (preferred but not essential).
• Strong communication and interpersonal skills, with the ability to work professionally with employees at all levels.
• Good problem-solving skills and the ability to work efficiently under pressure.
• A full UK driving licence.
• The ability to commute reliably to Newbury.

If you think that you have what it takes, apply today to find out more!