Senior IT Support Engineer

An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department.

The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations.

Responsibilities:

• Provide 1st and 2nd line support across hardware, software, and network systems
• Monitor, prioritise, and resolve support tickets, escalating complex issues as needed
• Perform routine IT operations and maintenance to ensure system stability and security
• Maintain accurate technical documentation and knowledge base articles
• Support device deployments and end-users in a 1:1 environment
• Contribute to project tasks and assist with infrastructure improvements
• Ensure cybersecurity and safeguarding standards are maintained

Key Skills & Experience:

• Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS)
• Knowledge of ITIL-based service management processes
• Experience with device management (JAMF, MDM, Intune) and Apple technologies
• Excellent problem-solving, organisational, and communication skills
• Ability to work independently and collaboratively within a team
• Awareness of cybersecurity best practices, MFA, and phishing prevention
• Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services