Administrator
Administrator
Salary/Rate
£26000 - £30000/annum
Location
N14, Southgate, Greater London / Client is looking for someone within 5 miles of the office if possible.
Posted
Just now
Company
Buchan and London Recruitment
Description
Administrator
London, North
Office Based
£26,000 - £30,000 + Benefits
We are looking for someone with a strong admin background
Will train on portals and process
Due to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the all admin and if possible the sales lifecycle, is required to provide a broad ranging, client focused support and coordination service for a fast growing, highly regarded provider of communication solutions, serving the SME, Enterprise and Corporate marketplace.
The ideal candidate is an ambitious, versatile and highly organised Support Administrator, ideally with first-hand knowledge of the Telecoms industry but not a must and a passion for providing a timely, proactive and effective coordination service to a fast-paced, growing and friendly organisation.
Applications are encouraged from individuals that can multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous.
Key Responsibilities
- Providing a day-to-day co-ordination and administration service
- Ordering and provisioning of products and services
- Setting up client accounts
- Setting up support cases online for billing queries
- Speaking to suppliers and dealing with support cases
- Taking calls, submitting orders
- Preparing sales order forms and sending to client on DocuSign
- Provide customer support throughout the order process, either by call or email
- Filtering calls and dealing with any queries
- Fault Reporting on all products and services
- Day to day management of the Support email inbox
- Calling existing clients to upgrade products and services by phone and email.
- Monthly review of Aged Debt
- Email correspondence to client
Skills & Experiences
- Previous experience in a Administration or Sales Support role, ideally within the Telecoms sector
- Strong organisational and problem-solving skills with exemplary attention to detail
- Ability to work to deadlines and the ability to prioritise a busy workload
- A positive and can-do attitude
- Technically competent, particularly with MS Office suite
- Able to develop and document procedures and systems
- Ability to work under pressure.
- Excellent written and spoken English.
This is a wonderful opportunity for a dynamic, proactive Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant.