D365BC Support Lead

Support Lead – Dynamics 365 Business Central

A growing Microsoft Dynamics 365 Business Central partner is looking for an experienced Support Lead to oversee and develop a specialist BC support team. This role plays a key part in ensuring customers receive a consistently high standard of support while driving team performance and continuous improvement.

Key Responsibilities

• Lead, mentor, and support a Business Central support team
• Manage and prioritise support tickets, acting as an escalation point for complex issues
• Maintain documentation, knowledge sharing, and best practices across the team
• Monitor KPIs and contribute to ongoing service improvement initiatives

About You

• Strong experience in 2nd/3rd line Dynamics 365 Business Central support (LS Retail experience beneficial)
• Proven ability to coach or lead others, formally or informally
• Excellent troubleshooting, communication, and stakeholder management skills

What’s On Offer

Competitive salary, flexible benefits, and the opportunity to grow within a collaborative, digitally focused organisation.