Infrastructure Technician Apprentice Level 3
Calder IT are looking for an IT Technician Apprentice to join their team in Halifax. The apprentice will be supported across the business and learn and develop new skills to allow them to become a valid member of the team.
Role
- As part of a team, you’ll provide 1st line technical support; answering support queries via phone and email.
- As part of a team, check and maintain customer backups.
- Occasionally visit customer sites with a member of the team to provide onsite troubleshooting, support and hardware/software installations.
- As part of a team, take ownership of user faults and requests and be proactive when dealing with user issues.
- As part of a team, log every fault and request as a separate ticket on the ticket logging system.
- As part of a team, support users in the use of computer equipment by providing necessary training and advice.
- As part of a team, arrange for external, third-party technical support where problems cannot be resolved in-house.
- To log all actions and time, in real-time, on the appropriate customer ticket
- To account for at least 6 hours per day via the ticketing system.
- As part of a team, work on all tickets according to SLA events and priority.
- Proactively communicate with the customer by phone and via the ticket during the life cycle of the support fault or request.
- Follow and adhere to all of the appropriate, documented procedures for all repeatable tasks.
Training
Calder IT has previously taken on apprentices within the business. These apprentices still form part of the business. It is anticipated that following the successful completion of the apprentice course a job offer will be made. (subject to terms and conditions).
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- CALDERDALE COLLEGE
- Working Week
- Monday – Friday Split across 3 shifts Early 8am – 4:30pm Day Shift 8:30am – 5:00pm, late shift 9:30am – 6:00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 30th August 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- Team working
- Initiative
- Excellent telephone manner.
- Excellent customer service
Qualifications
- Maths and English GCSE, grade 4/C or above (Desired)
About the Employer
CALDER IT LTD
Calder IT provide a range of IT Related services to business across the UK. These services included, day to day Pro-Active IT Support, Internet Connections, Voice Services, Cyber Essential Assessments, IT consultancy
- Company
- CALDER IT LTD
- Location
- CALDER IT, SUITE F8, TRINITY HOUSE, BLACKWALL, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
- Posted
- Company
- CALDER IT LTD
- Location
- CALDER IT, SUITE F8, TRINITY HOUSE, BLACKWALL, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
- Posted