ICT Support Technician Apprentice - Level 2
Canny Clever Ltd are looking for a hardworking and enthusiastic Information Communications Support Technician apprentice to join their team. The successful individual will be fully supported within the workplace and will work towards completing the ICT Level 2 Standard.
Role
- Deal face to face with customers in our retail store
- Diagnose, repair, install and maintain computer and other IT related equipment and services
- Answering and directing phone calls
- Organising and scheduling appointments
- Assist in the preparation of regular scheduled reports
- Follow office policies and procedures
- Maintain records held in companies’ electronic systems
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Any other reasonable duties required by company management
Training
- Information Communication Technician Apprenticeship
- Training is one day per week in Newcastle City Centre
- On the job training
- Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- MIDDLESBROUGH COLLEGE
- Working Week
- Standard hours between 08.00-20.00, Monday- Sunday. Flexibility will be required with occasional late working, early starts. Weekend working will be undertaken on a rota basis.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Tuesday, 10th February 2026
- Start Date
- Tuesday, 24th February 2026
Desired Skills
- Communication skills
- IT skills
- Analytical skills
- Logical
- Team working
Qualifications
- Maths & English GCSE, grade 4 or above (Desired)
About the Employer
CANNY CLEVER IT SERVICE CENTRES LIMITED
Canny Clever is a disruptor in the IT Retail and Support sector, with a primary offer of support services to business clients with a head count of between 1 and 1000. Born out of a frustration at the lack of inspired and ethical support options in the business and tech retail sectors. Canny Clever also provide services to our retail clients, those consumers who need help with phones, tablets, laptops, computers. This is in addition to the supply of new, quality refurbished computers, laptops and gaming systems, accessories, a full diagnostics together with a repair offering.