IT Support Apprentice (Compute4U Ltd)
We are enthusiastic about talent and looking to grow our business and are currently looking to hire an IT Support Apprentice. As an IT Support Apprentice, you will have the opportunity to develop your IT skills in a number of areas, including cloud-based technologies, business operations, consultancy and managed services.
Role
Working with an excellent team in a great working environment you will be supported by a senior member of the team who will impart their knowledge, skills and experience to mentor you throughout your apprenticeship. They will create a personal development plan for you to develop your technical and business skills which will include use of cloud platforms, networking and security.
Duties and key responsibilities
- Working alongside the Managed Services Support Team Leader, alternating between reactive and proactive support.
- Providing support to clients spread across the UK, resolving technical issues or identifying issues that need to be addressed.
- Provide first-line helpdesk support to clients, assisting with IT issues via the phone, email and remote support tools.
- Logging, Tracking and resolving Incidents within a service management system, adhering to SLA’S.
- Identifying when to escalate incidents to ensure SLA achievement.
- Managing Service Desk mailboxes to update relevant incidents with key information.
- Carry out service desk-related duties to ensure incidents are resolved within the required timescales.
- Management of any third parties/vendors which may be used as resolution groups.
- Working with internal and external engineers to resolve incidents.
Training
There is a structured career development plan on successful completion of your Apprenticeship with progressive holiday and salary enhancement, and there are also options to progress within the Managed Services team to more senior roles within support and consultancy, also to specialise within a specific field such as networking, operating systems or security and potential to undertake a higher-level apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- 9 am-5.30 pm with 1 hour lunch break.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 20th February 2026
- Start Date
- Monday, 2nd March 2026
Desired Skills
- Communication skills
- Organisation skills
- Problem solving skills
- Logical
- Team working
- A passion for IT Technology
- Written communication skills
- Customer facing experience
- Enthusiastic approach to work
- Able to work on own initiative
- Full UK Driving license needed
Qualifications
- 3 GCSE's in any subject GCSE, grade 4+ (A-C) (Essential)
- Maths and English (or equivalents) GCSE, grade 3+ (D or above) (Essential)