IT Apprenticeship
Role
- Assist in installing, maintaining, and troubleshooting ICT systems, hardware, and peripherals (e.g. laptops, PCs, printers, and audio-visual equipment).
- Monitor and respond to IT support requests via the ticketing system (e.g. Zendesk), prioritising tasks for timely resolution.
- Support software installations, upgrades, and deployments across trust sites.
- Assist in maintaining data security, including network security and antivirus measures
- Identify and resolve common software and hardware issues.
- Monitor system backups and assist with disaster recovery processes.
- Gain experience managing Active Directory, user accounts, and permissions.
Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday – Thursday 8am-4pm Friday 8am-3.30pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 1st September 2025
- Start Date
- Tuesday, 2nd September 2025
Desired Skills
- Communication skills
- IT skills
- Customer care skills
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
- Company
- CARLTON ACADEMY TRUST
- Location
- Carlton Bolling Undercliffe Lane, Bradford, West Yorkshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- CARLTON ACADEMY TRUST
- Location
- Carlton Bolling Undercliffe Lane, Bradford, West Yorkshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted