IT Support Apprentice
As an IT Support Apprentice, you will provide first-line technical support to internal staff and help maintain the organisation's IT systems. This apprenticeship offers the opportunity to gain hands-on experience while working toward a recognised qualification in IT support.
Role
- Provide first-line technical support via phone, email, and in person.
- Assist with diagnosing and resolving hardware, software, and network issues.
- Set up and configure new equipment including PCs, laptops, and mobile devices.
- Support users with password resets, software installations, and system access.
- Maintain accurate documentation of support requests using the helpdesk ticketing system.
- Help with routine maintenance tasks such as updates, patching, and backups.
- Assist with onboarding and off-boarding processes for staff.
- Support IT projects, including upgrades and equipment rollouts.
- Follow company policies and procedures related to IT security and data protection.
Training
- You will work towards a Level 3 IT Support Technician Apprenticeship (or equivalent), combining on-the-job training with classroom or online learning.
- Support will be provided for both your academic and professional development.
- Upon successful completion of the apprenticeship, there will be potential career progression opportunities within the organisation.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- CITY COLLEGE PLYMOUTH
- Working Week
- Monday to Friday between 9am to 5pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 26th August 2025
- Start Date
- Tuesday, 9th September 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Computer Hardware & Software
- Time Management
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
UK Column
The UK Column is an independent news organisation founded in 2006 by Brian Gerrish, our co-editor. Established with no financial backing or external investment, the UK Column remains completely independent of any advertisers, foundations and political parties. All of our funding comes from our viewers, listeners and readers who support us through memberships and donations.
- Company
- UK Column
- Location
- Suite A2, Phoenix Mill Business Park, Estover Road, Plymouth, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- UK Column
- Location
- Suite A2, Phoenix Mill Business Park, Estover Road, Plymouth, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted