Microsoft M365 Copilot SME

Microsoft M365 Copilot SME

+ 10 month contract

+ Hybrid working from Sheffield

+ 550 to 570 per day

+ Inside IR35

Key Skills:

+ 3rd/4th Line Support to M365 Copilot

+ Incident response

Job Description:
Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBC's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.

Key Responsibilities:
+ Incident & Problem Management:
Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc

Observability and Monitoring:
Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Required Qualifications:
5-8+ years in Microsoft 365 support at enterprise scale.
Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
Experience working within regulated environments and producing audit-ready artifacts.

Preferred:
Exposure to large scale Copilot deployments (free/M365) in the financial sector.
Proficiency with PowerShell and Graph API for troubleshooting and reporting.
Provide CoPilot knowledge sharing sessions to fellow M365 Application owners