Service Designer

Service Designer

Rate: £577.00 a day inside IR35

Duration: Initially 6 months

Location: Mostly remote

Clearance: Active SC Clearance required

You will join a global IT consultancy delivering digital transformation to a public sector body.

They are looking for a Service Designer with extensive experience in the Public Sector, and with Government Digital Services.

In this role you will:

• lead the service design of end-to-end services that meet user needs and deliver policy intent
• lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
• develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• facilitate workshops and co-creation sessions with stakeholders and users
• align service design with organisational goals, technical constraints, and delivery capabilities
• advocate for user-centred and inclusive design practices across the organisation
• support the development of service strategies and roadmaps for transformation
• track pain points outside of scope of current delivery for future consideration
• mentor and guide less senior service designers and contribute to the wider design community
• ensure services are designed for scalability, sustainability, and continuous improvement?