Service Designer - SC cleared

Service Designer (Public Sector)

£620 per day, inside IR35

5 Months

Mostly Remote - travel for research

SC Cleared

We're looking for an experienced Service Designer with a strong background in the Public Sector and expertise in Government Digital Services (GDS) standards. You'll play a key role in shaping user-centred, accessible, and impactful services that deliver real value to citizens and organisations.

What you'll do:

• Lead the design of end-to-end services that balance user needs with policy intent.

• Create user-centred, accessible service journeys, ensuring usability across digital and non-digital touchpoints.

• Map and analyse complex ecosystems, uncovering pain points, dependencies, and opportunities for improvement.

• Work closely with multidisciplinary teams including policy, operations, product, delivery, system design, and UCD specialists.

• Design collaboratively and transparently, sharing knowledge across the team and wider community (while respecting security constraints).

• Produce evidence-based 'as-is' maps of systems and processes, both online and offline.

• Develop service blueprints, journey maps, and visual artefacts that clearly communicate design concepts.

• Facilitate workshops and co-creation sessions with stakeholders and users.

• Align service design with organisational goals, technical feasibility, and delivery capacity.

• Champion inclusive and user-centred design practices across the organisation.

• Contribute to service strategies and transformation roadmaps.

• Track and document issues beyond current scope for future service improvements.

• Mentor and support junior designers, helping to grow the wider design community.

• Ensure services are built for scalability, sustainability, and continuous improvement.

What we're looking for:

• Strong track record in service design for government or large public sector programmes.

• Experience working to GDS principles and standards.

• Excellent collaboration skills, able to bring diverse teams and stakeholders together.

• A natural communicator who can make complex ideas clear and accessible.

• Passion for creating inclusive, user-first services that make a positive difference.

You must have an active SC clearance to apply.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.