Apprentice Technical Support Engineer
The Colart Group is the leading supplier of colour and associated art material products across the world, including products such as brushes and surfaces which are designed for use by artists of all abilities. We are looking for a Technical Support Engineer to join our Technical Department based at our head office in White City, West London.
Role
- Provide first-and second-line technical support to users across the UK and Europe
- Log, track, and update support requests through the ticketing system, ensuring timely resolution in accordance with defined SLAs
- Troubleshoot and resolve user hardware, software, and connectivity issues
- Provide remote technical support to employees working onsite or remotely
- Manage user accounts, permissions, and access across company systems
- Assist with onboarding and offboarding staff, including IT equipment setup and account provisioning
- Set up, configure, and maintain laptops and related devices for staff
- Facilitate the procurement, inventory, and distribution of IT equipment and peripherals
- Assist with the technical setup and live streaming of company-wide town hall meetings and other events
- Collaborate with the wider IT team, learning from their knowledge and experience to further develop your technical and professional skills
- Create, update, and maintain clear and concise documentation for IT processes, troubleshooting steps, and user guides
Training
Information Communications Technician Level 3.
Training will take place at the apprentice's workplace and will include a combination of weekly virtual lessons and guided study.
There could be an opportunity for further development within the Technical Team for the right candidate.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday 9.00am to 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 15th August 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- • Desire to learn new systems
- • Excellent telephone manner
- • Proactive
- Good time management
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
COLART INTERNATIONAL HOLDINGS LIMITED
At Colart our mission is to "inspire every artist in the world." We take pride in our heritage brands and the passionate people who bring them to life. We have nearly 900 employees across 12 countries and our products are sold in over 130 countries. Colart Group is the parent company of iconic art brands like Winsor & Newton, Liquitex, Lefranc Bourgeois, Conté à Paris, Charbonnel, SNAZAROO and Reeves. We develop innovative products that inspire creativity at all levels, from professionals to hobbyists and students.
- Company
- COLART INTERNATIONAL HOLDINGS LIMITED
- Location
- The Mediaworks Building, 191 Wood Lane, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 to £23,809.50 a year
- Posted
- Company
- COLART INTERNATIONAL HOLDINGS LIMITED
- Location
- The Mediaworks Building, 191 Wood Lane, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 to £23,809.50 a year
- Posted