On-Site IT Support Engineer

On-Site IT Support Engineer

Role: On-Site IT Support Engineer
Specialism(s): Tech-Bar Support, MAC Support, IT Support, Windows, Microsoft Technologies, Floor-Walking, iOS support, ServiceNow Ticketing, Asset Management, Device Builds, Cyber Security, 1st Line Support, 2nd Line Support
Type: Contract (Daily Rate)
Location: Central London
IR35 Determination: Inside IR35
Pay Rate: £250 - £300 per day
Start Date: 10/11/2025 (ASAP/Urgent)
Duration: 3 Months (likely extension)

On-Site IT Support Engineer

CPS Group UK are delighted to be working with an iconic, global brand to appoint an On-Site IT Support Engineer to provide on-site, tech-bar and floorwalking support to employees. The On-Site IT Support Engineer should possess both excellent technical support and interpersonal skills and be highly proficient in supporting both MAC and Windows devices.

The On-Site IT Support Engineer will perform 1st & 2nd Line break-fix and support services in a fast-paced environment, managing multiple tickets simultaneously through to completion.

The role is based on-site 5 days per week, working 8 hour shifts between the core business hours of 9am - 6pm.

Role Requirements

* Provide 1st and 2nd line onsite and remote technical support for users, covering desktop, laptop, mobile, and application issues.
* Support and resolve technical queries, incidents, and service requests using ServiceNow ticketing.
* Complete device builds, deployments, and troubleshooting for Windows, Mac, and iOS devices.
* Offer walk-up support and floorwalking services
* Manage asset inventory, device repairs, replacements, and proactive onsite IT health checks.
* Maintain and update technical documentation and user-support materials
* Ensure compliance with cyber security policies and practices.
* Escalate issues to third parties or vendors as needed.
* Mentor junior team members and contribute to process improvement initiatives.
* Provide user training as requested

Required Skills & Experience

* Proven experience in device support for MAC, Windows and iOS.
* Working knowledge of Microsoft technologies (e.g. M365, Active Directory, Intune, JAMF, Autopilot)
* Experience with ServiceNow (or similar) ticketing systems, including queue management.
* Ability to diagnose and resolve common user queries and technical issues.
* Exemplary customer service and communication skills
* Takes a proactive and professional approach.
* Experience supporting tech bars, walk-up services, and VIP users.
* Asset management and device build experience.
* Awareness of cyber security principles and practices.
* Self-motivated, able to work independently and prioritise tasks.

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

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