IT Support Apprentice
We are now looking for an eager candidate to join us as an apprentice. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.
Role
- Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations
- Utilise monitoring systems to proactively identify and resolve potential issues
- Conduct a thorough first line technical analysis of incidents including collection and analysing of relevant diagnostics
- Use management platforms and system tools to aid clear logical substantiated analysis of incidents
- Work with customer site champions to carry out initial triage
- Ensure consistent, accurate and timely updates to tickets
- Ensure timely internal and external communications per SLA
- Handle customer calls into Network Operations whilst on shift
- Ensure detailed handover to next shift of all open issues and planned maintenance
- Add, remove, configure network devices, updating the monitoring system and documentation
- Complete infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
- You will deliver all set targets to contribute to a successful business function in line with the strategic objectives
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 9:00am - 5:30pm
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 17th February 2026
- Start Date
- Tuesday, 24th February 2026
Desired Skills
- Communication skills
- IT skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)