IT Workshop Apprentice

You will be responsible for supporting the workshop team in ordering goods as well as supporting the Stock Controller with goods in and despatch and ensuring that all stock systems are kept up to date.

• Supporting the workshop team with arranging deliveries, including deliveries of stock to engineers
• Working on serial numbers, configuration, testing and building PC’s
• Assisting engineers with hardware and software installations as well as some callouts and completing reports
• Working on the support desk when instructed
• Assisting with returns and dealing with faults and repairs as well as ensuring all related paperwork has been completed
• Supporting the Stock Controller with despatch of goods, booking in items and allocating items to engineers or clients
• Ensure that the workshop is kept clean and tidy
• Perform installations consistent with the company’s standard operation procedures.
• Refer any outstanding issues to Engineers or Team Leaders
• Ensure that client is kept up to date with all changes
• Liaise with workshop to arrange despatch of additional items if needed
• Perform maintenance callouts as and when instructed
• Complete reports in line with company’s standard operating procedures ensuring that information is clear for future reference

• Communication skills
• IT skills
• Problem solving skills

• 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
• Maths & English GCSE, grade 3+ (D or above) (Essential)