Application Support Analyst

Job Title: Application Support Analyst

Salary: £36,700 - £47,650

Location: Cambridge, Hybrid (at least 2 days per week in the office)

Contract: Permanent, Full time (35 hours per week)

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

The Application Support Analyst role sits within the Education Exam Solutions function of the Exam Technology Organisation (ETO). Working in collaboration with colleagues, you will provide operational support of examination processing applications, ensuring the normal operation of key services on behalf of ETO and the Business.

About the role

As an Application Support Analyst, you are responsible for making sure the relevant examination processing applications and services run smoothly. You will become a technical subject matter expert on the applications that provide the services you will be responsible for. Your work will focus mainly on the non-Live environments.

The activities you will perform include;

• Act as a secondary contact for all support calls for the relevant examination processing applications and related data feeds.
• Use application and technical knowledge to fulfil requests.
• Provide advice and guidance to developers, testers and Business users on the supported applications.
• Deliver prompt identification, diagnosis and resolution of technical issues with the supported applications and data feeds to ensure availability, performance, integrity and stability in accordance with agreed service levels.
• Support the development process where needed on the supported applications.
• Rationalise requests in line with agreed guidelines to install, upgrade and promote software in non-Live environments.
• Assist senior colleagues in providing operational support to the Business where appropriate.

About you

You will be ideal for this fast paced and complex role if you are willing work normal UK hours. However, there will be a need on occasions to work outside these hours to support operational requirements and staffing issues. This could include weekend working, although this is rare. The role may involve working with our offshore and outsourced teams that work outside of UK hours, generally there is no need for working these hours, but flexibility and appreciation of the constraints this may place on communication should be acknowledged.

• You are a quick learner, so that you can quickly gain the knowledge on the services and applications supported.
• You have knowledge of SQL/T-SQL and Oracle/SQL Server databases.
• You have knowledge of Linux and MS Windows operating systems.
• You are certified in ITIL at foundation level or have a very good working knowledge of ITIL processes as a minimum.
• You are analytical and a problem-solver with good intuition, enabling you to troubleshoot complex technical issues.
• You will have a passion for technology, supported by good technical skills.
• You have good collaboration and communication skills with the ability to develop strong working relationships with key stakeholders.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 15 December 2025 . Interviews are scheduled to take place on 5 January 2026 .

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.