2nd Line Support Engineer

A well-established Managed Service Provider that supports a wide range of clients across different sectors is looking for a 2nd Line Support Engineer to strengthen their growing function. Along with a salary of £30,000 per annum, you will receive a comprehensive benefits package, hybrid working, ongoing training and development and clear progression pathways within the business. What you’ll be doing as 2nd Line Support Engineer: You'll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. You'll work closely with the wider Service Desk team, contributing to service improvement initiatives and supporting junior colleagues when required. The role requires someone comfortable working late shifts from Monday to Friday, providing essential cover for key client operations. We’re looking for a 2nd Line Support Engineer with:

• Strong experience in a 2nd Line or similar support role
• Proficiency in Windows Server, Active Directory, and Office 365
• Background working on a Service Desk with responsibility for SLA and KPI adherence Previous leadership, mentoring, or escalation handling experience
• Ability to troubleshoot a broad range of IT issues independently
• Strong communication and stakeholder management skills
• Comfortable with a hybrid working arrangement and committed to working late shifts

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