IT Service Desk Technician

A Huddersfield company are seeking an IT Service Desk Technician who enjoys variety, visibility and hands-on work to join their team.  You will support senior leaders and wider staff while gaining exposure across the full IT estate, from day-to-day troubleshooting to specialist software and infrastructure.This is an excellent opportunity to build capability, earn certifications and develop in a highly supportive environment.  As the IT Service Desk Technician, you will:

• Provide 1st line support with a focus on first-time fix rate.
• Handle phone, email and in-person support requests.
• Create and manage work orders through a ticketing system.
• Perform 1st and some 2nd line fixes before escalating when needed.
• Monitor tickets to ensure completion within SLA.
• Follow up with staff to confirm satisfaction.
• Gain familiarity with local and national systems to improve escalation.
• Support occasional overtime / weekend project work.

You will gain exposure to:

• Windows 10/11 Enterprise
• Office 365
• PC/laptop hardware
• Printers & mobile devices
• Windows Server 2016–2025
• Microsoft Exchange
• Active Directory
• TCP/IP networking
• Adobe products
• Autodesk tools (AutoCAD, Revit)
• Document Management Systems
• Network print environments

We are looking for an IT Service Desk Technician with:

• Previous experience in an IT support role.
• Strong customer service and communication skills.
• A passion for troubleshooting and variety in your work.
• Ability to work with both technical and non-technical users, including VIPs.
• Experience across hardware, O365, and Windows environments.
• Willingness to learn, upskill and take on new challenges.
• A full driving licence (hire car provided where needed) due to the nature of the role. 

This is a full-time role working 37.5 hours per week, Monday – Friday, hybrid (1 day from home).  In return you will receive a salary of £26,000 plus benefits + 25 days annual leave.  You will have high visibility across the organisation with broad technical exposure - “you’ll see everything”.If you want to join a successful business and develop your career further as IT Service Desk Technician, click apply now. Candidate Source Ltd is an advertising agency.  Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.