Help Desk Technician

1st / 2nd Line IT Support Engineer

Location: Ormskirk (on-site and help desk)

Salary: Up to £30,000

are working with a well-established Managed Service Provider based in the Ormskirk, who are looking to add a confident and motivated 1st / 2nd Line Support Engineer to their growing team.

This is an excellent opportunity for someone with solid technical skills and a customer-focused attitude to join a supportive business that values results, teamwork, and professional development. The company has a lively, friendly culture and offers clear opportunities to progress into more senior or managerial positions.

Key Responsibilities

• Provide 1st / 2nd line support across a range of client sites and via the help desk
• Diagnose and resolve hardware, software, and network issues efficiently
• Support and maintain Windows operating systems and business applications
• Manage user accounts, permissions, and access within client environments

Key Skills

• Strong understanding of Windows operating systems
• Previous experience within an MSP environment is highly desirable
• Excellent communication and problem-solving skills
• A proactive, results-driven approach to work
• Full UK driving licence (essential)

Benefits

• Salary up to £30,000, depending on experience
• Clear progression opportunities into senior or managerial roles
• A supportive and engaging work environment with a modern, energetic team
• Ongoing training and development opportunities

If this is something you are interested in, please apply now.