Operations & Support Coordinator

Operations & Support Coordinator

Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites)

Salary: £26,000 plus bonus and benefits

Job Type: Full Time, Permanent

Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We’re a leading hospitality technology provider based in Birmingham, and we’re looking for a versatile team member to support both our warehouse operations and customer service functions.

About Our Client

Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality sector.

The Role

This is a dual-focused position, split between warehouse duties and customer support. You’ll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It’s a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment.

Warehouse Responsibilities (50%)

• Receive, inspect, and organise incoming deliveries.
• Maintain accurate inventory records and conduct regular stock checks.
• Prepare and pack equipment for client orders and project deployments.
• Keep the warehouse clean, safe, and well-organised.
• Assist with logistics and ensure timely dispatch of goods.

Customer Support Responsibilities (50%)

• Respond to client enquiries via phone and email, providing clear and helpful guidance.
• Troubleshoot basic technical issues related to hospitality systems and equipment.
• Log support requests and follow through to resolution.
• Escalate complex issues to senior technical staff when needed.
• Occasionally visit client sites to assist with installations or provide on-site support.

What You’ll Need

• Good technical understanding and willingness to learn about hospitality systems.
• Strong communication and customer service skills.
• Organised and detail-oriented approach to warehouse tasks.
• Ability to lift and move equipment safely.
• Full UK driving licence (essential).
• Previous experience in a warehouse or customer support role is desirable.

What Our Client Offers

• Competitive salary and benefits package (e.g., pension scheme, private healthcare, holiday allowance).
• Generous Bonus Scheme.
• A varied role with both office-based and on-site responsibilities.
• Training and development in hospitality technology systems.
• Supportive team environment with room to grow.
• Company vehicle may be available for site visits.