Information Technology Support Engineer

Role: 3rd Line Support Engineer

Work Pattern: On-site (with client visits)

Salary: £35,000-£45,000

Location: Skelmersdale

A growing MSP is looking for a skilled 3rd Line Support Engineer to act as the technical escalation point for its service desk. This role suits a confident, solutions-focused engineer with strong troubleshooting ability and broad technical expertise.

You’ll be joining a close-knit and supportive company, which place value on internal progression opportunities.

Key Responsibilities

• Handle complex technical escalations and support junior engineers.
• Deliver advanced troubleshooting across cloud services, networking, servers, security tools, and endpoint management.
• Drive service improvements by refining standards and processes.
• Lead root-cause investigations and ensure long-term fixes for recurring issues.
• Support technical projects including migrations, onboarding, and infrastructure upgrades.
• Liaise with vendors and partners to resolve challenging issues.
• Maintain and improve internal documentation and knowledge resources.
• Provide technical insight for internal teams and client reviews.

Skills & Experience

• Previous experience in a senior or 3rd line role (MSP experience preferred).
• Strong knowledge of Windows Server, Microsoft 365, networking fundamentals (DNS, DHCP, routing), firewalls, cloud services, and backups.
• Ability to mentor junior team members and contribute to continual service improvement.

If you are interested, please apply now!