IT Support Technician

If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems - this could be your perfect next step.

We're looking for someone confident in both 1st and 2nd line support, happy to travel between locations (all within reasonable distance), and keen to get stuck into hardware, networking, and Microsoft 365.

What's in it for you?

• £27,000 basic salary + up to £2,000 annual KPI bonus

• 35-hour work week

• Hands-on training across systems, security, networking and more

• The chance to build broad technical skills in a close-knit team

• A role where no two days are the same - variety is guaranteed!

What you'll be doing

• Providing 1st/2nd line support across a busy, multi-site environment.

• Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more.

• Supporting end users on Office 365 - including Teams, SharePoint, MFA, Intune.

• Taking ownership of IT asset management, including deployment, tagging, and documentation.

• Helping ensure systems are spot on- including scheduled checks and on-site tech support during key events (with time off in lieu for any out-of-hours work).

• Working closely with external vendors and helping to scope and deliver improvement projects.

• Prior experience in a similar 1st/2nd line support role

• Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM).

• Confidence troubleshooting and communicating with stakeholders across all levels.

• An organised mindset - you'll be tracking assets, stock levels, and support requests.

• A genuine enthusiasm for IT and learning - this team will invest in your development.

We get it - your CV might not be totally up to date. Don't worry. Just send over what you've got, or drop us a message with a few lines about your experience and interest in the role.

INDEP