IT Technician

About the Role

We are looking for a skilled IT Technician to join our team and provide on-site technical support across our organisation. You will be responsible for maintaining and troubleshooting both hardware and software systems, ensuring our staff can work efficiently and without disruption.

Key Responsibilities

• Providing first-line and second-line technical support to staff
• Diagnosing and resolving hardware issues including desktops, laptops, printers, and peripherals
• Installing, configuring, and maintaining software applications
• Supporting and maintaining the company CRM system, including user setup, troubleshooting, and training
• Managing user accounts, permissions, and access rights
• Performing routine maintenance and system updates
• Documenting issues and resolutions for future reference
• Liaising with external vendors and suppliers when required

Requirements

• Proven experience in an IT support role
• Strong knowledge of Windows operating systems and Microsoft 365
• Experience with CRM systems
• Hands-on experience with hardware repairs and upgrades
• Excellent problem-solving and communication skills
• Ability to prioritise tasks and work under pressure
• Relevant IT qualifications are desirable but not essential

What We Offer

• Competitive salary
• Opportunities for training and development
• Supportive team environment