1st Line Support Engineer

1st Line Support

Established for over 30 years, BVR has been providing top quality maintenance and IT support in central London. An opportunity has now arisen for a 1st Line Support Engineer to join their team.

This is a demanding but rewarding role for a self-starter ready to take their next step in IT support. The successful candidate will benefit from ongoing training and the possibility of career progression.

As a 1st Line Support Engineer, you will be responsible for providing network support to SME clients. Joining a friendly team in a busy and face-paced environment, you act as the first point of contact for clients.

We are offering an exciting opportunity for an aspiring technical professional to join a busy and growing help desk as a Junior IT Support. This role is ideal for someone looking to support internal users across the Microsoft 365 platform

Day-to-day of the role:

• Provide first-line support to internal users, ensuring high-quality assistance and user satisfaction.
• Troubleshoot and resolve issues related to Office 365 and Windows Technologies.
• Communicate effectively with a variety of users, offering support and guidance..
• Contribute to the development and improvement of IT support processes and services.

Required Skills & Qualifications:

• Excellent communication skills with the ability to liaise with a variety of users.
• A good telephone manner
• Knowledge of Microsort 365 Platform including Group Policies
• A basis understanding of Networking Protocols .
• A strong desire to develop and grow within a busy IT service desk environment.