Operations Manager
Operations Manager Location: London, UK Length: 6 months Duration: 23/02/2026 – 23/08/2026 Rate: £56.73 per hour (Inside IR35)Hours: 40 hours per week Job Description: The Sales Strategic Planning & Operations team is seeking an experienced Operations & Analytics manager to design and implement efficient operational cadences for Client’s strategic Incentives team. In this role, you will be responsible for bringing greater operational rigor to global revenue-driving programs by applying a strategic mindset and data-driven approach to define and drive the end-to-end execution of complex operational initiatives. The ideal candidate will have a strong operational background, expertise in monetization processes (Advertising Sales, Enterprise Solutions Sales, and Agency Partnerships), and the ability to collaborate with diverse stakeholders in a fast-paced environment.Responsibilities: Program Operations
- Oversee the operations of strategic incentive programs tailored to our top-tier clients, ensuring that it meets the business performance standards and targets (i.e. service levels, efficiency, partner satisfaction, cost etc.).
- Develop comprehensive project plans to redefine existing operational processes, including end-to-end documentation, problem statement definition, and overall alignment with business objectives.
- Collaborate with technical stakeholders to translate business plans into tangible solutions that drive automation to our programs, including input on technical feasibility and trade-offs, project coordination, and tracking key execution milestones.
- Collaborate with cross-functional teams to identify opportunities for process improvements, and facilitate decision reviews on open process design and business models, documenting decisions and impacts to requirements.
- Maintain compliance and audit readiness, ensuring deal approvals align with internal policies, track key documentation, and support audits as needed.
- Drive projects end-to-end in partnership with teams from Revenue Accounting, Legal, Engineering, and Program Management, ensuring effective program execution and alignment across teams.
- Design, develop, and maintain a unified suite of tools that enable business teams to efficiently manage programs from intake to payout, leveraging automation to drive seamless daily operations and informed decision-making.
- Oversee project deliverables, proactively identify and mitigate risks, and drive timely resolution of issues to ensure successful project outcomes.
- Manage all communications, including project and program updates, key decisions, and stakeholder engagement, ensuring transparency, alignment, and effective collaboration across teams.
- Analyse and interpret complex data sets to identify trends, opportunities, and challenges, and develop actionable recommendations to drive business outcomes and improve program effectiveness.
- 5+ years of work experience required in Sales Operations, Sales Finance, Program Analytics
- 2+ years of advanced SQL experience working with large datasets
- Proven analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.
- Proven experience in designing, optimizing, and executing processes that drive business growth, with a focus on customer support strategies.
- Proven track record of collaborating with technical teams, including Engineering, PM, and Data Engineering, to drive business outcomes.
- Proven experience in compliance and payments, with a demonstrated ability to work effectively with cross-functional stakeholders, including Legal, Finance, and Accounting.
- Advanced Excel, Google Sheets, and Google Slide skills.