2nd Line Support Engineer

Location: Carlisle

Type: Full-time, Permanent

About the Role

Our client is a multi-award-winning technology specialist with nearly 40 years of experience delivering IT services, telecoms, and print solutions. As a leading Managed Service Provider and Cyber Security expert, they’re dedicated to providing reliable, high-quality support to a diverse range of clients.

They’re now looking for a skilled and motivated 2nd Line IT Technician to join their team. This is an exciting opportunity to play a key role in supporting clients, resolving complex IT issues, and ensuring smooth day-to-day operations across varied technical environments.

Key Responsibilities

• Provide 2nd line support for hardware, software, and network issues.
• Diagnose and resolve complex technical incidents promptly.
• Assist with installations, configurations, and system maintenance.
• Monitor and maintain systems for optimal performance and security.
• Contribute to IT projects and system upgrades.
• Deliver excellent customer service both remotely and on-site.
• Ensure all work aligns with best practices and compliance standards.

About You

• Previous experience in a 2nd line support role, ideally within an MSP or cybersecurity setting.
• Strong understanding of Windows operating systems.
• Confident troubleshooting networks, servers, and related infrastructure.
• Familiar with cybersecurity principles and practices.
• Excellent communication and problem-solving skills.
• Able to work both independently and as part of a team.
• Prior IT support or helpdesk experience essential; customer service background beneficial.

Benefits

• Company pension scheme
• Free on-site parking
• Birthday day off
• Sickness bonus scheme
• Early finish on Fridays

Why Apply?

You’ll be joining a forward-thinking, award-winning team that values collaboration, innovation, and continuous development. Expect to work with cutting-edge technology on exciting projects, all within a supportive environment that encourages growth and progression.