2nd Line Support Engineer

2nd Line IT Support Engineer
Greater Manchester | Hybrid | £30k - £35k

SR2 are helping to recruit an experience 2nd Line Engineer for one of our Manchester based clients. The client is an established and award-winning managed service provider and are looking to grow their team. If you're passionate about technology, enjoy solving problems, and want to work in a supportive, hands-on environment, then this could be the role for you.

Role:

• Provide 2nd line support across hardware, software, and network issues
• Troubleshoot, resolve, and escalate technical problems as needed
• Support system rollouts, upgrades, and improvement projects
• Maintain accurate documentation of incidents and resolutions

Requirements:

• Proven experience in a 2nd line IT support role
• Strong knowledge of Windows OS, Active Directory, and Office 365
• Good understanding of networking (DNS, DHCP, TCP/IP)
• Experience with virtualisation (VMware/Hyper-V) and backup tools
• Excellent communication skills and a proactive, team-focused attitude
• Full UK driving licence and access to a car

Package:

• £30,000 - £35,000 salary
• Strong progression opportunities
• 33 days holiday
• Gym, tech, and cycle schemes
• Funded training and certifications

Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding more details.