IT Technician

IT Technician – Newcastle (1 Day from home)

Join a fast-growing, innovative financial technology business

A rapidly expanding, high-tech financial services organisation is looking for an IT Technician to join its busy, friendly, office-based team in Newcastle. This is a great opportunity for someone who loves a mix of hands-on technical work, problem solving and supporting colleagues across a modern Windows/Mac environment.

What You’ll Be Doing

You’ll work under the Service Desk Team Leader and support users across head office and remote sites. Your day-to-day work will include:

User Support

• Creating/removing user accounts and managing permissions via Active Directory, Exchange and Microsoft 365
• Troubleshooting hardware, software and connectivity issues for colleagues at all levels
• Supporting meeting room users and ensuring all A/V equipment is working
• Preparing, imaging and rebuilding laptops
• Installing job-specific software (e.g., Sage, Visio)
• Managing VPN access and 2FA
• Supporting BYOD users

Server & Infrastructure Support

• Supporting Windows Server 2012+ , AD, Group Policy and Exchange
• Working with Windows Virtual Servers (VMware)
• Using tools including Sophos Enterprise Console and PowerShell

Telephony Support

• Managing accounts, call groups and IVR menus across Skype for Business & 8x8
• Supporting call routing, availability changes and call recording (Verba)

Additional Responsibilities

• Providing remote support to colleagues at other offices
• Assisting with office moves and equipment setups
• Creating and updating documentation
• Sharing knowledge with other team members and helping develop apprentices

What We’re Looking For

• Experience in an IT support role
• Strong communication and customer-facing skills
• A collaborative, team-focused attitude
• Self-motivated, proactive and keen to learn
• A full UK driving licence is preferred

Why This Role?

• Join a modern, fast-growing organisation
• Varied, hands-on technical work every day
• Opportunity to learn, progress and make a real impact
• Supportive environment with exposure to a broad tech stack

How to Apply

Due to anticipated interest, only shortlisted applicants will be contacted within ten working days. You must have the right to work in the UK.