Director of Digital Technology and Infrastructure
Job summary
The postholder would be expected to establish and maintain close working relationships with Digital colleagues in neighbouring Trusts, and with the wider CIO network.
The Director of Digital Technology and Infrastructure leads CNWL's digital technology services--ensuring reliable, secure, value for money digital foundations across our clinical and operational systems landscape. The postholder will be responsible for accelerating safe innovation (including responsible AI) hat improves outcomes and experience for people who use our services and for our staff. The role underpins the Trust's Digital and Data Strategy: "Empowering People Beyond Technology."
Main duties of the job
Provide leadership for service delivery, infrastructure and platforms, and cyber security, ensuring resilient, scalable, and secure technology that staff can trust every day
Drive commercial performance and contract management across a complex multi supplier/outsourced ecosystem, maximising value and managing risk
Build and inspire high performing teams, embedding CNWL values and the Trust's SCARF cultural framework (Safe, Compassionate, Reflective, Accountable, Fair)
Work with the Digital Health Team and trust clinical / operational leadership to champion innovation, ensuring robust information governance, DPIA, and safety by design in line with NHS guidance
Navigate the system landscape (ICS/NWL ICB/NHSE/Local Authorities) with strong political awareness, aligning platforms and roadmaps to system priorities.
About us
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home.
Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.
We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification on this advert for further info.
Main Duties & Responsibilities
Service delivery & operations
Own end to end IT service management (ITIL) performance: incident, problem, change, request, and knowledge management; maintain high availability, robust SLAs, and clear customer experience measures (CSAT/NPS)
Deliver mature service measurement and transparency through dashboards and monthly service reviews with divisions
Lead operational adoption and optimisation of enterprise platforms (e.g., ServiceNow) to streamline internal services and self service.
Infrastructure & platform development
Set the technical strategy and roadmap for networks (incl. Wi Fi), end user computing, collaboration, identity, hosting (cloud, hybrid), integration, and zero trust securityaligned to the Trusts Digital Foundation
Ensure platform resilience, continuity and recovery capabilities are designed, tested and evidenced across sites
Oversee Windows and endpoint lifecycle compliance and platform upgrades in step with cyber posture and clinical safety.
Programme delivery
Provide leadership for the Trusts digital technology projects and programmes, ensuring all initiatives are aligned to strategic objectives and deliver measurable benefits for patients, staff, and the organisation. Oversee the prioritisation, resourcing, and sequencing of projects to maximise value and manage risk across the digital portfolio. This includes infrastructure upgrades, cyber security initiatives, and business change programmes
Champion the adoption of agile and iterative delivery approaches where appropriate and ensure robust benefits management and realisation
Engage proactively with clinical, operational, and corporate leaders to ensure digital projects meet the needs of the Trusts diverse services. Foster a culture of collaboration, transparency, and accountability in project delivery
Provide regular, concise updates to the Executive Board, Digital Strategy Programme Board, and other governance forums on portfolio progress, risks, and outcomes. Ensure that all projects are subject to appropriate assurance, risk management, and escalation processes.
Cyber security, data protection & resilience
Trust lead for cyber risk across technology operations: maintain DSPT (CAF aligned) Standards Met status with clear evidence, plans, and board level reporting
Chair/Co-chair the operational Cyber Management forum alongside the Cyber Lead; ensure incident preparedness through CNWL Cyber Response Plan scenarios and exercises
Embed secure by design, vulnerability management, pen test remediation, and supplier security assurance across the multi supplier estate.
Commercial leadership & financial management
Lead commercial strategy for ICT: contracting, renewals, KPIs, SLAs, credits/service relief, benchmarking, and exit/transition planning; assure robust supplier governance and value for money across major contracts
Optimise the SIAM style multi supplier operating model (where applicable), clarifying RACI, dependencies and performance integration across parties
Partner with Finance/Procurement to align with public procurement rules/frameworks and the Trusts efficiency objectives
Lead for software licensing compliance across the Trust, including the Microsoft Agreement (as part of the National Tenant)
Manage Digital Capex and Opex budgets and deliver agreed CIPs. Work with Finance colleagues to develop viable short and medium-term financial plans.
People leadership & culture
Lead and develop Technical Delivery, Contracts & Commercial, Service Management, Business Partner and related teamssetting clear objectives, coaching, and succession plans; promote inclusive, psychologically safe, and high standards culture
Deputise for the CDIO in key internal and external fora when needed
Embed CNWLs SCARF values and continuous improvement (learning from incidents, problem management, Kaizen/QI linkages).
Person Specification
Qualifications
- Degree or equivalent senior experience
- ITIL accreditation
- Evidence of CPD including cyber/governance exposure (e.g., DSPT/CAF)
- Master's degree in a relevant subject area
- Relevant cloud/security certificates (e.g., CISSP/CCSP)
- Public-sector commercial/ procurement training
Experience
- Leading large technology service delivery in complex, multi-site settings
- Delivering enterprise infrastructure/workplace transformations
- Organisational leadership of cyber risk and incident preparedness; sustained DSPT compliance
- Commercial leadership of multi-supplier environments; rigorous contract management o Delivering innovation portfolios including AI/automation through safe IG/DPIA pathways o Demonstrable partnership with CCIO/clinical informatics to deliver adoption and safety
- Delivering innovation portfolios including AI/automation through safe IG/DPIA pathways o Demonstrable partnership with CCIO/clinical informatics to deliver adoption and safety
- Demonstrable partnership with CCIO/clinical informatics to deliver adoption and safety
- SIAM operating model leadership
- Cross-organisational delivery within ICS/shared platforms=
- Experience of working within an NHS Mental Health/Community Health context
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Trust Headquarters
350 Euston Road
London
NW1 3AX
Employer's website
https://www.cnwl.nhs.uk/work
- Company
- Central and North West London NHS Foundation Trust
- Location
- London, United Kingdom NW1 3AX
- Employment Type
- Permanent
- Salary
- £117645.00 - £134103.00 a year
- Posted
- Company
- Central and North West London NHS Foundation Trust
- Location
- London, United Kingdom NW1 3AX
- Employment Type
- Permanent
- Salary
- £117645.00 - £134103.00 a year
- Posted