Business Analyst
Business Analyst 6-month contract)Hybrid (Gaydon / Remote)Certain Advantage are hiring for a Business Analyst to join one of the world’s leading luxury automotive groups, renowned for designing and manufacturing premium vehicles that blend cutting-edge technology. The organisation operates globally, with a strong focus on innovation, sustainability, and delivering exceptional customer experiences. Purpose of the Role Support the successful integration of four CEX (Customer Experience) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org. Key Responsibilities
- Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
- Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
- Identify duplication, inefficiencies, and improvement opportunities.
- Clarify responsibilities and accountabilities for tasks, activities, signoffs and decisions within each process.
- Identify and document hand-offs and interactions between teams across processes.
- Support the development of RACI documents, operating model artefacts, and change impact assessments.
- Contribute to the detailed organisation design and transition planning for CEX Unity.
- Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.
- Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
- Workshop facilitation.
- Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
- Delivery-focused mindset with experience in transformation programmes.
- Comfortable working in ambiguous and evolving environments.
- Experience in automotive, digital, or customer experience domains is a plus.