Local Operations Manager (French speaking)

Cheil is looking for a French Speaking Local Operations Manager (LOM) to join our Global Delivery team for one of our clients.

You will be the key contact between the Global Client Team, Cheil team and local region / market

ensuring proactive and clear communication. The ideal candidate will have a good understanding of complex projects and dependencies, be able to work to tight deadlines and according to set SLAs to provide excellent service. To become a key person for continuously monitoring and improving processes and ways-of-working.

As the Local LOM you will be part of a unique and active team within the Cheil family, responsible for managing the end-to-end deployment of new features and programs on the website, ensuring seamless functionality and optimal user experience. This role requires strong coordination with central teams, supply chain and IT to maintain operational excellence and resolve issues promptly.

You will be expected to travel to the local client region as part of this role at least once every

quarter.

The candidate is expected to be an autodidact who can push him or herself to become a key player in the organisation for both the local region as well as the Global Web Operations.

As with all Cheil roles, this is a 1 year fixed term contract in the first instance.

Key Responsibilities:

Website Feature Deployment & Program Management:

• Handle end-to-end deployment of new features and programs across e-commerce
• platforms.
• Align scope definition with central teams to minimize business impact and ensure compliance with global standards.
• Manage the market input phase, including preparation and validation of content matrices.
• Perform end-to-end User Validation Tests (UVTs) and smoke testing to guarantee quality before launch.

Cross-Functional Coordination:

• Coordinate and monitor activities with supply teams on a daily and weekly basis to ensure product availability and timely updates.
• Act as a liaison between local market teams and central/global teams for smooth execution of initiatives.

Bug Management & Issue Resolution:

• Conduct first-level investigation of website issues in collaboration with IT and WebOps teams.
• Open and track requests with the help desk, ensuring timely resolution of bugs and technical problems.

Order Flow Monitoring

• Perform regular sanity checks to ensure orders are processed correctly and systems are functioning as expected.
• Identify and escalate anomalies in order flow to relevant teams for corrective action.

Required Skills & Qualifications:

• Strong understanding of e-commerce platforms and website operations.
• Experience in testing (UVT, smoke testing) and quality assurance processes.
• Excellent coordination and communication skills for cross-functional collaboration.
• Problem-solving mindset with ability to manage technical investigations and follow-ups.
• Familiarity with Hybris, Syndigo et Adobe experience manager systems is a plus
• Familiarity with content management systems and supply chain processes is a plus.
• Strong French written and communication skills.

Key Competencies:

• Detail-oriented and organized.
• Ability to work under pressure and manage multiple priorities.
• Proactive approach to identifying and resolving issues.

About Cheil:

Welcome to Cheil, based in London and Chertsey - a group of thinkers and doers who make things that move.

We build campaigns. Shops. Robots. One-of-a-kind-experiences. Anything that transports people, brands and products rooted in digital innovation. It’s an approach that’s seen us partnering with the likes of Absolut, Coca-Cola, Samsung and Jaguar Land Rover, creating enduring ideas for any marker – and within any medium.

As a full service agency we’ve got plenty of experience in shopper marketing, experiential, traditional advertising, social, retail design and sponsorship – awards to show for it, too. In the past few years we’ve earned our share of Cannes Lions, Clios, POPAIs and Kinsale Sharks.

As part of Cheil Worldwide, Cheil UK plays its part in one of the world’s biggest agency networks – comprising 53 offices and eight affiliates in 42 countries globally.

The perks you can take advantage of in return…

• 25 days holiday
• 1 extra day off for moving house
• 3 extra days off for wedding or Civil Partnership
• Discounted Samsung products
• Discretionary company bonus scheme, subject to bonus scheme rules
• Money off gym membership
• Stakeholder pension
• Group Income Protection
• Private medical insurance
• Dental insurance
• Life Assurance
• Employee Assistance Programme
• Cycle to work scheme