1st Line IT Support Technician

1st Line IT Support Technician - MSP - Cheadle - Up to £26k DOE

A growing IT Managed Services Provider (MSP) in Cheadle is looking for an early-career 1st Line IT Support Technician to join their friendly, customer-focused team. This role is ideal for candidates who've recently completed a Level 3 IT apprenticeship or those with up to 18 months' MSP/service desk experience.

You'll be the first point of contact for customer issues, with the freedom to resolve tickets yourself or escalate when needed- giving you strong exposure to a wide range of technologies.

This is a fully-office based position. Some onsite work is required, so a full UK driving licence and your own vehicle are essential.

Key Skills Required:

• 1.5 years+ Service Desk experience (MSP experience desirable)
• Windows OS (essential) and/or macOS (desirable)
• Experience with cloud technologies i.e. Microsoft 365
• Active Directory
• Basic understanding of networking
• Strong communication and customer-facing skills
• Full UK driving licence & own vehicle - essential

With this opportunity, you'll get structured learning, hands-on mentoringship, and the chance to earn Microsoft, cloud, networking or security certifications - mayn of their Senior Engineers started exactly where you are now. Additionally, there's clear progression and optional vendor training like WatchGuard, Draytek or 3CX.

Why Join?

• Salary up to £26,000 DOE
• 25 days holiday + bank holidays
• Certification support & dedicated training time
• Salary uplift per each exam pass
• Clear progression routes into cloud, networking or security
• Supportive, sociable team culture

Interested? Don't worry if your current CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat.

Key words: Windows Server, Microsoft, MSP, Cheadle, Stockport, Cheshire, Manchester, Wythenshawe, Wilmslow, Office 365, Azure, Networking, VMWare, 1st line, IT Support,

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