1st Line Support Engineer

1st Line IT Support Technician - MSP

My client is an ambitious and fast-growing Managed Service Provider (MSP) that partners with a wide range of businesses to deliver first-class IT solutions. With a reputation for innovation, excellent customer service, and a fun, supportive team culture, they are the perfect place for an IT professional who wants to learn, grow, and make a real impact.

They are now looking for an enthusiastic 1st Line IT Support Technician to join their team. This is an exciting opportunity to be the first point of contact for clients, solving a wide variety of IT challenges every day. You'll be working with the latest technologies, gaining exposure to Microsoft 365, Azure, Active Directory, networking, and security, no two days will ever be the same.

The Role

• Provide 1st line IT support via phone, email, remote access, and occasional site visits

• Troubleshoot and resolve issues across hardware, software, networks, and Microsoft 365

• Administer Active Directory, Azure AD, Exchange, and Microsoft Teams

• Use RMM tools to proactively monitor and maintain client systems

• Log and manage tickets accurately, keeping clients updated and informed

• Contribute to knowledge sharing and process improvement

What My Client Is Looking For

• Previous IT support experience (MSP/helpdesk preferred but not essential)

• Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking basics

• A natural problem-solver with great communication skills

• A proactive, customer-first mindset and eagerness to learn

• GCSEs including English and Maths; certifications such as CompTIA A+ are a plus

• Full UK driving licence

Why Join My Client?

• Be part of a fast-growing MSP where your career can take off

• Funded training and certifications to help you progress (CompTIA, Microsoft, Cisco)

• A friendly, supportive team that celebrates success and values your input

• Varied work with exposure to a wide range of clients and technologies

• Genuine opportunities to grow your skills and move up within the business

If you're ready to kick-start or take the next step in your IT career and want to join an MSP that values its people, apply today and discover where this role can take you.

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.