2nd/3rd Line Engineer

An exciting opportunity has arisen to join a fast-growing technology consultancy and managed service provider. This is not a traditional support role; we place customer service at the heart of everything we do, and we are looking for someone who shares that passion.

This position is ideally suited to a senior 2nd Line Engineer or an experienced 3rd Line Engineer who is confident taking ownership of complex issues and delivering high-quality technical solutions. You will work across a wide range of technologies, from on-premise infrastructure to cloud environments, while contributing to key projects and service improvements.

While some client site travel will be required, we offer a flexible hybrid working model with 1-2 days per week in the office.

• Provide escalation support for 1st and 2nd Line engineers and handle complex Service Desk requests.

• Perform onsite support, installations, and troubleshooting where remote resolution is not possible.

• Take ownership of Service Desk innovation and continuous improvement initiatives.

• Create and maintain support processes, technical documentation, and internal procedures.

• Liaise with third-party vendors to triage and resolve support issues.

• Manage support tickets and incidents within agreed SLA timeframes.

• Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors.

• Install, configure, and maintain servers, PCs, and software.

• Conduct scheduled maintenance, backups, and monitoring activities.

• Participate in IT projects and proactively explore emerging technologies.

• Support Microsoft 365 and cloud environments.

• Provide internal support to non-technical staff.

• Ownership and accountability for quality and outcomes.

• Excellent organisational and multitasking skills.

• Strong communicator who is clear, polite, and punctual.

• Works effectively both independently and as part of a team.

• Committed to continuous learning and technical development.

• 5+ years' experience in IT support and technology operations.

• Strong troubleshooting skills across both desktop and server environments.

• Hands-on experience with Microsoft Windows Server 2008 and later.

• Exposure to business integrations and mergers.

• Knowledge of AD, O365, Azure, VMware, and Hyper-V.

• Experience managing security gateways, backups, and endpoint protection.

• Solid understanding of networking, LAN/WAN, and related technologies.

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.