IT Support Apprentice

We’re looking for a knowledgeable, but most of all enthusiastic and committed individual to join our team. In return, we’re keen for you to learn about a wide range of roles and technologies in a typical IT department which will help you understand how to support both staff and customers.

You’ll work with the rest of the helpdesk team on a rota during the week learning to:

• Provide 1st line IT Helpdesk support to staff, parents and students over the phone, email or in person at our IT Helpdesk hub

On days you’re not on the front desk, you’ll be:

• Working on open support tickets
• Assisting with regular IT audits, including access control, hardware, and software
• Monitoring security dashboards and helping to resolve issues
• Installing or maintaining IT software and hardware around the college campus
• Assisting 2nd line support to troubleshoot more complex issues
• Working with team members on delivering projects and service improvements

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• ability to multi-task

• Maths and English GCSE, grade 4 or above (Essential)
• ICT Other, grade 4 or above (Desired)