ICT Business Applications Analyst

Our client is seeking an ICT Business Applications Analyst to join their team on a 3 month contract with the possibility of a permanent position afterwards. The role will be based in Chatham, Kent on a hybrid basis.

Responsibilities:

• Providing 2nd line support for applications and work with the wider ICT Team to deliver a comprehensive and unified service to the business.

• Develop business solutions from a suite of M365 products (Power Apps, Power Automate, SharePoint, Dynamics etc)

• Collaborating with software providers to resolve incidents and deliver enhancements to solutions.

• Supporting upgrades and patching applications, including User Acceptance Testing, development and maintenance of thorough UAT scripts.

• Working with the Governance Team and data owners to set up and maintain data retention policies within systems.

• Carrying out system administration duties to support general maintenance, changes in staff, procedure and access required.

• To be the ICT lead for business projects, providing technical expertise and assisting in process design and solution delivery and implementation.

• Identifying system improvements and efficiencies to support business processes.

• Investigating new technologies and solutions based on requirements, make and support recommendations.

• To provide training and user guides for colleagues for new releases of software, enhancements, new modules and solutions.

• Preparing and presenting regular security reports, advising on access required to support job roles.

• Attending user groups, product webinars and other networking groups to share ideas and discuss best practice.

Requirements

• Experience of supporting, maintaining and implementing integrated applications with excellent working understanding of CRMs, data systems, interfaces and digital technologies

• Business Systems Analysis experience including requirements gathering, process mapping, process analysis and improvement.

• Proven track record of delivering a range of projects and outputs to deadlines whilst always assuring quality and accuracy.

• Advanced skills in Microsoft Office with awareness of the wider Microsoft 365 application stack.

• The ability to work effectively with colleagues across the business, and with external stakeholders.

• Someone who “gets things done”: willingness and ability to be hands-on with detailed business requirements with the ability to manage time and prioritise tasks.

• Conversant with Agile and Waterfall project methodology and process development.

• Experience supporting housing-related ICT applications and users

• Experience in using the Microsoft Power Platform to support and develop solutions

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.