Customer Service Agent

Company description:

ClearCourse

Job description:

Job Title: ClearConnect – Customer Service Agent

Based: Birmingham Office

Reports to: Customer Service Manager

About ClearCourse

ClearCourse is a fast-growing, private equity–backed software and payments business, bringing together innovative technology companies across the UK. Through our portfolio of over 45 brands, we deliver powerful software solutions and integrated payments that help organisations thrive.

At ClearConnect, we provide exceptional membership services to our clients and their members. We’re now looking for a Customer Service Agent to join our Birmingham team and help deliver first-class support that ensures the highest levels of customer satisfaction.

What You’ll Do

• Handle inbound calls, supporting members with their enquiries and requests
• Make outbound calls to assist with membership renewals
• Process subscription payments and update member records accurately
• Send and respond to member emails in a professional and timely manner
• Escalate issues and complaints where necessary to the Supervisor/Manager
• Assist with post handling, fulfilment of letters, and admin tasks
• Keep reports and spreadsheets up to date
• Deliver clear, friendly communication with members about their membership options

What We’re Looking For

• 1–2 years’ experience in admin or customer service
• Excellent telephone manner and communication skills (written and verbal)
• Strong attention to detail and accuracy
• Ability to handle 28–30 calls per hour
• Confident using Excel

Why Join Us?

• Competitive salary + benefits
• 25 days holiday + your birthday off
• Private medical insurance (Bupa) & health cash plan
• Life assurance & income protection
• Enhanced parental leave & wellbeing support
• Perkbox discounts & perks
• Generous pension contributions
• Hybrid working model

Apply Now

If you’re a people-focused customer service professional who thrives on helping others, we’d love to hear from you. Join ClearConnect and be part of something bigger.