Customer Support Advisor

Company description:

ClearCourse

Job description:

Role - Customer Support Specialist

Location – Warwick

Role type – Hybrid, Perm

Join IntelligentGolf, part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role lets you blend both in a friendly, fast-paced team.

What You’ll Do

• Support clubs via phone, email & helpdesk
• Troubleshoot queries and escalate development needs
• Deliver online and in-person system training
• Support customer onboarding & data set-up
• Keep CRM/helpdesk records accurate
• Build relationships that support customer retention

What You’ll Bring

• Strong IT/web skills + problem-solving mindset
• Confident communication & great attention to detail
• Customer-first attitude and a calm, professional phone manner
• A knowledge and passion for golf is essential
• Positive, proactive, and comfortable in a small, busy team

Benefits

• Competitive salary and benefits package
• 25 days holiday + your birthday off
• Private medical insurance (Bupa) & health cash plan
• Life assurance & income protection
• Enhanced parental leave & family wellbeing support
• Perkbox discounts & perks
• Generous pension contributions
• Hybrid working model

Ready to help golf clubs thrive with brilliant tech? Apply today!