Implementation Engineer

Company description:

ClearCourse

Job description:

Based: Waterlooville Business Unit: Swan Retail / EPOS Bureau Reports to: Implementations Lead

Are you a hands-on technical professional who loves problem-solving, setting up systems, and seeing customers get the most out of their technology? If you enjoy variety, autonomy, and collaborating with a supportive team, this could be the perfect next step in your career.

We're looking for an Implementation Engineer to join our Operations team at Swan Retail/EPOS Bureau. This is a key customer-facing role where you’ll help deliver hardware and software setups, configure systems, and make sure our retail and hospitality customers get a seamless, stress-free onboarding experience. No two days are the same. One day you’ll be configuring servers or staging hardware, and the next you may be on-site ensuring a smooth installation.

If you’re technically minded, organised, and eager to learn, you’ll fit right in.

• Carrying out a mix of hardware setup, configuration, and software installation

• Supporting both internal teams and external clients with implementation queries

• Managing your own workload and completing tasks within agreed timeframes

• Documenting processes and maintaining accurate implementation records

• Configuring new hardware, staging equipment, and updating handover documents

• Visiting client sites to install hardware when required

• Collaborating closely with the wider Ops team and helping the Helpdesk when needed

• Ensuring your workspace and our equipment stays clean, organised, and installation-ready

Essential

• Strong problem-solving and fault-finding skills

• Ability to work independently and manage time effectively

• Clear, confident communication skills

• Good technical understanding of PCs and ideally EPOS hardware

• Experience installing software and following technical processes

• High attention to detail and strong organisational skills

• A team player with a positive, proactive attitude

Desirable

• Previous experience in an Implementations or Technical Installation role

• Experience in the retail or hospitality sector

• Knowledge of Windows Desktop and Server

• Understanding of routers, switches, and basic firewall configuration

• Familiarity with modern networking protocols and operating systems

• Reliability, good timekeeping, and a strong sense of ownership

• Confidence working with customers

• Flexibility, curiosity, and a willingness to learn

• The ability to stay calm, focused, and accurate, even when things get busy

At ClearCourse, we’re building a brilliant environment for people who want to grow. You’ll be part of a diverse group of technology brands working together to help businesses thrive, with plenty of support, development opportunities, and flexibility along the way.

• 25 days’ annual leave plus bank holidays

• Company pension scheme

• Life assurance

• Private medical cover with SmartHealth

• Enhanced parental leave

• A range of cash-plan health benefits

• Employee wellbeing support

• Exclusive discounts through our Perks at Work platform

• Flexible hybrid working, depending on the role

• Opportunities for professional development and career progression across ClearCourse

If you’re ready to bring your technical skills and customer focus to a role where you can really make an impact, we’d love to hear from you.

Apply now and help deliver seamless EPOS solutions to customers nationwide.