2nd Line Engineer

Role: 2nd Line Engineer
Location: Burgess Hill, West Sussex (Hybrid)
Hours: Full-time, Monday - Friday, 9:00am - 5:30pm
Pay: £32,000 - £37,000 per annum

An excellent opportunity has arisen for a 2nd Line Engineer to join one of our growing clients, an innovative IT services company in Burgess Hill, West Sussex.

Benefits:

• Hybrid working model
• Ongoing professional development and training
• Opportunity to work with cloud technologies
• Supportive team environment

The Requirements:

• Minimum 2 years' experience in an MSP or IT Service Desk environment
• Strong knowledge of Microsoft 365, Azure Active Directory, Intune/Endpoint Manager, Exchange Online, and SharePoint Online
• Experience with Windows Server (2012R2-2022) and Windows 10/11
• Knowledge of DHCP, DNS, Group Policies, and Active Directory
• Networking and firewall configuration (e.g. Palo Alto, UDM Pro, Draytek)
• Experience with VPNs (IPSEC, PPTP, SSL, SSTP, Azure VPN)
• Knowledge of VOIP, SQL Server, Hyper-V/VMware, and SaaS/PaaS/IaaS is advantageous
• Strong problem-solving and communication skills
• Self-motivated, proactive, and able to work under pressure
• Full UK Driving Licence required

The Role:

• Provide 2nd line remote and on-site technical support
• Troubleshoot and administer Microsoft 365, Azure, and related technologies
• Configure and maintain Windows Servers and desktop environments
• Carry out system monitoring, maintenance, and upgrades
• Configure networking, firewalls, VPNs, and Wi-Fi systems
• Support with data backup solutions
• Ensure timely resolution of issues in line with SLAs and deliver excellent customer service

If you're keen to join an exceptional team who can offer career growth, hybrid working, and the chance to work with modern IT technologies, then please apply to this 2nd Line Engineer role or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm.