Sales and Customer Success Officer

CocoRio is the UK’s leading parent tech startup, connecting families and businesses with exceptional creative professionals—including musicians, actors, and dancers—who work as inspiring creative nannies.

After several years of hands-on experimentation across D2C and B2B, CocoRio is now profitable and entering a structured growth phase. Our systems are increasingly automated, our B2B proposition refined, and we are ready to scale with intention.

We are seeking a Sales and Customer Success Officer to support CocoRio’s growth across D2C and B2B. This is a hands-on, high-ownership role , reporting directly to CEO Corinna Bordoli.

The role combines:

• D2C Sales & Customer Success: manage client onboarding, support the sales process, match families with creative nannies, and provide ongoing client support
• B2B Customer Success: manage client relationships post-sale, support renewals, and re-engage previous clients to drive repeat business

You will play a key role in ensuring client satisfaction, operational excellence, and smooth delivery of CocoRio’s services.

• Support the D2C sales process, including client onboarding and package transitions
• Match families with creative nannies and manage the ongoing client relationship
• Provide high-quality client support to ensure satisfaction and retention
• Assist with ad hoc recruitment to meet client demand
• Identify opportunities for upselling or expanding services within D2C

• Manage ongoing relationships with existing B2B clients to maximise renewals and repeat business
• Re-engage previous B2B clients to support re-conversion
• Collaborate with CEO and teams to ensure service delivery and client satisfaction
• Collect client feedback and contribute to process improvements

• Prepare documentation for leadership reviews and stakeholder alignment
• Anticipate risks, identify opportunities, and propose solutions
• Support continuous improvement of systems, workflows, and tools

• Ensure D2C operations and client management are efficient, high-quality, and scalable
• Support B2B customer success to increase recurring and repeat business
• Contribute to process improvements and automation informed by client feedback
• Support recruitment to ensure supply meets demand

• Strong organisational and prioritisation skills
• Results-driven, with clear ownership of outcomes
• Excellent attention to detail
• Strong commercial and business acumen
• Broad understanding of startup operations, including numeracy, data analysis, and systems
• Adaptable, fast learner; works well independently and collaboratively
• Confident and diplomatic communicator
• Passion for CocoRio’s mission

• Experience as a founder or early-stage startup team member
• B2B or consultative sales experience
• Existing connections in events, education, or corporate sectors

• Customer-centric, data-informed decision making
• Sales-oriented with strategic thinking
• Strong time management and prioritisation
• Positive, solution-focused problem solving
• Lean, agile working mindset
• Collaborative teamwork with individual accountability
• Emerging leadership capability

• Full-time, permanent role
• Salary: £35,000/year, with significant upside through 2% commission on annual net revenue (renewals and own business) and vested equity
• Work model: Primarily remote, flexible working supported
• Fully subsidised Hansenbeck Leadership and Sales training (in-person preferred)
• Start date: March 2026 (TBC)

This is a rare opportunity to join a mission-led, profitable startup at the point it transitions from scrappy experimentation to structured scale. You will have real influence, visible impact, and the chance to grow alongside the business .

To apply, please email your CV and cover letter to corinna@cocorio.co.uk . We look forward to hearing from you.