End User Computing Engineer
Role: End User Computing Engineer
Work location: Leeds, UK (5 days from office)
Job type: Permanent
Position Overview: We are seeking a highly skilled and detail-oriented End User Computing Engineer to join our team existing DSS team.
In this role, you will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 11 operating systems across our organization.
You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role.
Skills
Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair
Key Responsibilities:
1. Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case of laptop swaps.
2. User Onboarding/Offboarding: Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details.
3. Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts.
4. Documentation: Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing.
5. InTune: Onboard devices in InTune and provide support.
6. MAC Support: Hands on with Mac support, reimage Mac machines, JAMF
7. Office 365 - Support Office 365 related queries
8. Continuous Improvement: Stay updated with the latest Windows 11 features, and industry trends to identify opportunities for process optimization and enhancement.
Qualifications:
1. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
2. ITIL Certified
3. Proven experience as a deskside/end user computing or similar role,
4. In-depth knowledge of O365, Operating system. Windows 11, Mac OS, JAMF technologies.
5. Strong proficiency in image creation, customization, and application packaging is an added advantage
6. Knowledge of ITSM tools, Service Now
7. Excellent troubleshooting skills with the ability to diagnose and resolve complex issues.
8. Strong communication skills to collaborate effectively with cross-functional teams and stakeholders.
9. Certifications such as Microsoft Certified: Windows 10 or Windows 11, and CompTIA A+ are a plus.
10. Ability to adapt to a dynamic environment
11. Collaborative and inclusive work culture that values innovation and teamwork.
Planning & Organisational Skills
Essential
Must be able to prioritise own work effectively and be able to direct activities of others Adaptability, flexibility and ability to cope with uncertainty, Communication & Relationship Skills.
Works well within a team.
Must be able to provide and receive complex, sensitive or contentious information.
Significant experience of working in an IT customer support environment, and providing a high level of customer service