Project Coordinator

  • £32,000 - £38,000
  • Hemel Hempstead
  • 25 days annual leave plus bank holidays
An established business is hiring an experienced Service Operations Coordinator to support a busy service department. This is a hands-on operational role and requires prior service coordination experience — applications from candidates with general admin experience only will not be considered.Key Responsibilities
  • Dispatch and coordinate service calls to field engineers
  • Manage engineers’ schedules and daily workloads
  • Own service tickets from request through to completion and billing
  • Monitor and prioritise urgent service requests
  • Manage a high-volume service inbox
  • Order service parts and coordinate site deliveries
  • Track parts, inventory, and service documentation accurately
  • Liaise with suppliers regarding parts, warranties, and RMA processes
Essential Experience
  • Previous experience in a Service Operations / Service Coordinator / Service Desk role
  • Experience working with ticketing systems, engineer dispatch, and time-critical service environments
  • Strong organisational skills and attention to detail
  • Confident communicator with customers and engineers
Location & Working Pattern
  • 3–4 days in the office based in Hemel Hempstead 
  • 1–2 Days working remotely 
Package
  • £32,000 – £38,000 salary (depending on experience)
  • Private medical care
  • 25 days holiday + bank holidays
  • Pension & phone allowance
Apply Now
Apply Now

Job Details

Company
Complete Security Recruitment Ltd
Location
Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire, England, United Kingdom
Hybrid / Remote Options
Employment Type
Full-Time
Salary
£32,000 - £38,000 per annum
Posted