Support Analyst

Job Title: ERP Software Support Analyst.

Location: Bury St Edmunds.

Contract: Permanent.

Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a software support analyst to join our clients ERP support team, based in Bury St Edmunds. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for their customers IT queries. Working within a team of Support Analysts you will ideally have a lean / preference supporting the financial modules, so prior experience supporting financial application related to purchase ledger or accounts is preferable,

The role comes with the option to work onsite in their office full time as well as hybrid or remote options.

Key responsibilities

• First point of contact for customer support needs.
• Diagnose and resolves line support issues across the companies ERP software with a lean-to finance / financial application support
• Deliver excellent customer service, including the ability to speak comfortably on the phone to a range of customers.
• A focus on the support queries related to the ERP's financial modules.

Skills & Experience

• 1st to 2nd Line Support experience
• Ability to quickly pick up bespoke software
• Experience on financial software such as sage etc is preferred.
• A knowledge of SQL scripting and SQL Server Reporting Services (SSRS) would be advantageous.
• Strong customer service history and communication skills.

Why Join Us

• Join a welcoming and well-established team.
• The opportunity to work on an evolving software in the companies ERP.
• Option to work remote or hybrid after training period.

If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.