1st Line support

Job Title: 1st Line Support Engineer

Location: Just outside Ipswich (office-based)Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent

Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries.

This is an onsite role, so a full UK driving licence and access to your own vehicle is required.

Key Responsibilities

• Act as the first point of contact for IT support queries, providing face-to-face and remote assistance.
• Diagnose and resolve 1st line technical issues across hardware, software, and network environments.
• Escalate more complex issues to the 2nd line team when required.
• Configure and maintain desktops, laptops, mobile devices, and peripherals.
• Deliver an excellent customer experience, ensuring end-users feel supported and informed.

Skills & Experience

• Previous experience in a 1st Line IT Support or Service Desk role.
• Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking.
• Strong communication skills with a customer-first approach.
• Ability to prioritise tasks and manage multiple issues simultaneously.
• Full, clean UK driving licence is essential due to location.

Why Join Us?

• Salary up to £30,000 per annum depending on experience.
• Be part of a friendly, collaborative IT team with opportunities for progression.
• Gain hands-on exposure to a wide range of technologies.
• Free parking onsite and easy access from Ipswich and surrounding areas.

If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.